Terms and Conditions

Our Agreement
By ordering services from Computer and PC Repairs you are entering into a contract with us. The terms below are important and set out our obligations to you and what you are agreeing to.

Fees and Payment
We accept payment by cash only. Payment is due immediately after we finish the work we are carrying out for you. Payment must be made directly to the technician before they leave your premises.

All prices and charges on this site are in UK pounds. They include any VAT payable.

Booking Appointments
If you wish to make an appointment for our service(s), you can do so by following the booking process. Appointments for a technician to visit your home can be made for a specific day, Monday to Saturday, and our technician will visit you between 8.00am and 8.00pm. Appointments are subject to availability and will be allocated on a first come, first served basis.

The date of the appointment slot for your service visit will be confirmed after you have placed your order.

Sometimes it may be necessary to re-schedule an appointment due to factors beyond our control. If it is necessary to do this, we will telephone you to try to re-schedule another appointments soon as reasonably possible at a mutually convenient time. In the unlikely event we do have to reschedule an appointment at any time you may cancel your order and claim a full refund for the service affected.

We may need to arrange repeat In-Home visits in order to fix a problem.

Canceling or Changing an Appointment
You may cancel or make a change to a home appointment at any time before 6.00pm the day before the appointment date (or the Friday before for a Monday appointment). Cancellations made before 6.00pm on the day prior to the appointment (or the Friday before for a Monday appointment) will be entitled to a full refund of the service paid for. If you cancel or change an appointment after this time we will do our best to re-arrange our schedules without cost to you.

Service cancellations or changes can be made by e-mailing or calling Computer and PC Repairs and yopu must give at least four hours notice of the cancellation. Cancellations for remote services (those services for which a technician assists you but is not present, for example over the phone or an internet connection) may be made before use of the service commences.

Missed Appointments
If you are unable to keep a service appointment or there is no adult present at the address specified during booking when the technician arrives then we will leave a note to say the engineer called. Please re-book the appointment using the number specified in the confirmation e-mail or on the calling card. If you are out at the agreed appointment time and subsequently cancel your service order a fee of £22.50 will become payable.

Three Month Warranty
All Computer and PC Repairs’ services carry a three month warranty on parts and expertise. This means if there is a recurrence of the same problem we had fixed or any fault which is connected to the service provided we will either try again to fix the problem at no extra charge or, if we cannot fix the problem, we will refund your money in full for the services performed.  This excludes faults caused by the failure of other components after the repair has taken place, or by faults caused through the incorrect use of software or downloaded material, or by faults arising from accidental damage or incorrect use of the product.

Service Visit Requirements
IMPORTANT: You are responsible for ensuring that all data and information on your computer or other hardware is saved and appropriately backed up before we access your system. We will not be responsible for any loss of data, information or records.

If you book an In-Home service appointment we will need the following at the time of appointment:

a. An adult (over 18 yrs of age) who has a basic knowledge of the service required or any problems encountered must be present;

b. Access to the area and equipment being serviced and the electricity mains, plus light and power;

c. Your agreement to follow our reasonable instructions;

d. A person with administrator level access to the computer present;

e. Any relevant software recovery disk(s) (or other media); and

f. A connected CD or DVD drive.

Your computer system should have a Microsoft Window operating system, if you do not have these our technician will still try and complete the requested service but as earlier systems are not supported by the licensee chances of a successful resolution may be limited (this will not affect your no fix no fee guarantee).

Software Licenses
Any software patches, upgrades or fixes applied to your system by our engineers during either a Remote Service or an In-Home appointment, are licensed to you by us or the relevant third party licensees for your own reasonable personal and non-commercial use only unless otherwise stated. You may not supply such software to anyone else. The licensee retains all copyright and other intellectual property rights in such software.

Liability Exclusions
We do not have specific knowledge of your computer and its configuration. Whilst we will use our best efforts to minimize disruption to your system, we cannot be responsible for any unforeseen consequences of our services.

Our services may affect manufacturer warranty validity. It is your responsibility to assess the effect of our services on any manufacturer’s warranty and take appropriate action.

We cannot be responsible or liable to you in relation to any service regarding:

• any loss or corruption of data, information or records;
• any loss of goodwill, or any loss of (or interruption to) business or contracts;
• any failure by you to follow our reasonable advice, recommendations or instructions;
• any losses you may suffer arising from your use of (or failure to use) any anti-virus software; and
• any loss that is not reasonably foreseeable.

Information We Require and Use of Information
We will ask you for certain details which we require to perform the service. This includes address and contact telephone numbers able to accept incoming calls and an e-mail address.

We may record your conversations with our engineers for training or records purposes. Your data protection and privacy rights regarding other information we may collect are set out in our Privacy Policy.

The use of this information is governed through our privacy policy.